Order the Latest NACS State of the Industry Report®
The convenience and fuel retailing industry’s premier benchmarking tool and the most comprehensive collection of data and trends. Discover what’s next and how to get there faster.
Don’t Forget to Renew Your Membership!
These topics include hot button issues NACS is watching closely, as well as topics that are important to convenience retailers and their businesses.
Delivered at Your Location by a Certified NACS Trainer
Building Soft Skills at the Front Line
The “foundations” of personal leadership are the soft skills and interpersonal skills that form the basis for customer-service excellence, team engagement, and a positive company environment. NACS has a core belief that everyone can be a leader, regardless of title, because everyone can role-model constructive behaviors that promote culture, customer centricity and business results. We think our members hold this belief, too, as you know the value of a skilled, engaged workforce. Research shows that it is more cost-effective to invest in the staff you have—and grow their interpersonal/customer service skills—than to recruit and onboard new employees.
A Program for Front Line Staff Members
Participants will be able to immediately apply the learnings from this program to their daily responsibilities. The real application from this training will enhance employees’ personal leadership, and their ability to think and behave differently will foster an outstanding culture for customers and colleagues.
Thank you for coming out to do our training…it was outstanding and memorable.
- Paula Fluckiger, Manager of Training, Maverik, Inc.
Please contact us to discuss fees and schedule NACS Foundations of Personal Leadership Program in-house to your staff.
Director, Education Engagement